Salesforce Developer - Production Support

BHG Financial is a leader in the financial services space, dedicated to helping professionals and businesses with innovative financial solutions. They are seeking a highly skilled Salesforce Developer to join their Production Support Tiger Team, focusing on maintaining platform stability, resolving production issues, and delivering enhancements to improve system reliability and performance.

Responsibilities:

• Serve as a primary responder for Salesforce production issues, incidents, and escalations
• Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration
• Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues
• Monitor platform health, system performance, and integration reliability
• Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations
• Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors
• Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents
• Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption
• Identify opportunities to improve platform reliability, scalability, and maintainability
• Create and maintain technical documentation, runbooks, and knowledge articles for support processes
• Participate in incident reviews and contribute to continuous improvement initiatives
• Support release validation and post-deployment monitoring activities

Requirements:

• 5+ years of Salesforce development experience
• Strong experience in troubleshooting and supporting Salesforce production environments
• Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization
• Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues
• Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization
• Strong SOQL/SOSL skills and data analysis experience
• Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms
• Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes
• Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders
• Strong sense of ownership, urgency, and accountability in high-priority production situations
• Experience supporting large-scale Salesforce implementations
• Copado, DevOps, or CI/CD experience
• Experience Cloud and Lightning Web Components (LWC) expertise
• Platform Event and integration troubleshooting experience
• Monitoring and observability experience (Splunk, Datadog, New Relic, etc.)
• Prior experience in a Production Support, Site Reliability, Tiger Team, or Incident Response role
• Salesforce Platform Developer I or II certification