Field Service Project Management

Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The role involves managing project resources with full P&L accountability and fostering collaboration across teams to achieve project milestones while ensuring customer satisfaction.

Responsibilities:

• Maintain expertise in delivery tools, methods, and practices to ensure consistent project success
• Present and implement Ciena Services’ value proposition tailored to customer priorities
• Develop delivery-focused resources and methodologies that enhance Professional Services practices
• Manage project resources with full P&L accountability, ensuring financial objectives are met
• Align service delivery with Ciena’s annual Professional Services goals and metrics
• Foster collaboration across Ciena’s cross-functional teams to achieve project milestones
• Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust

Requirements:

• Bachelor's degree in a relevant field
• PMP certification preferred; required within one year of hire
• Minimum of 10 years of operational experience in telecommunications or related industries
• At least 7 years in a Professional Services leadership role managing medium to large-scale projects
• 2+ years' experience leading field deployment teams in the execution of projects, preferably in the telecommunications space
• Experience with large systems providers or integrators is highly valued
• Demonstrated ability to articulate and discuss product functionality with diverse audiences
• Strong verbal presentation, written communication, and time management skills
• Six Sigma or other Continuous Improvement training and experience
• Technical acumen to assess complex project risks and guide development teams effectively
• Proven ability to mentor and develop consultants in Professional Services roles
• Flexibility and adaptability to evolving technologies and customer needs
• Familiarity with Ciena's solutions and their applications in client environments
• Experience in managing staffing escalations and resolving resource challenges
• Willingness to travel as needed to support project delivery