Customer Service Associate

The British School of Amsterdam is seeking a dedicated and customer-focused Remote Customer Service Associate to provide exceptional support to customers. The ideal candidate will resolve inquiries, process orders, troubleshoot basic issues, and deliver a positive customer experience while working efficiently in a remote environment.

Responsibilities:

• Respond to customer inquiries through phone, email, live chat, and messaging platforms
• Resolve customer concerns by providing accurate information and timely solutions
• Process orders, returns, refunds, exchanges, and account updates
• Document customer interactions in CRM and ticketing systems
• Escalate complex issues to the appropriate department when necessary
• Maintain up-to-date knowledge of company products, services, and policies
• Meet performance metrics, including response time, quality, and customer satisfaction goals
• Collaborate with internal teams to improve customer experience and service delivery

Requirements:

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong problem-solving, conflict resolution, and multitasking abilities
• Proficiency with Microsoft Office, Google Workspace, CRM software (Salesforce, Zendesk, HubSpot, or similar), and ticketing systems
• Ability to work independently in a remote environment with reliable high-speed internet
• Associate's or Bachelor's degree
• 1–2 years of experience in customer service, call center, retail, or administrative support