Customer Service Representative - Remote
United States of America
Full Time
5 hours ago
Visa Sponsor
Key skills
Typing 30-50 WPMSalesAdvanced computer skillsAdvanced knowledge of ExcelGoogle Ads CertificationLocal SEOGoogle DocsGoogle SpreadsheetsCustomer supportSpanishCommunication
About this role
Local Splash is a Local SEO Company seeking a Customer Service Representative to be the face of the company. This role involves answering inbound calls and assisting clients with account matters, including orders, billing, and cancellations.
Responsibilities:
- Provide support to client incoming & outgoing phone calls & emails
- Respond to client voice messages & emails
- Account Updates
- Data Entry
- Daily Operations
- Proactive Support with Client Calls
- Track Metrics & Data
- Issue Identification and Escalation
Requirements:
- Type 30-50 WPM
- Sales experience/ability
- Excellent communication skills
- Advanced computer skills
- Customer support skills
- Advanced knowledge of Excel
- Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
- High School Diploma (or GED or High School Equivalence Certificate)
- Google Ads Certified
- Advanced knowledge of local SEO
- Background in Quality Control
- Basic knowledge of Google Docs and Spreadsheets
- Google Ads knowledge/background
- Excellent communication skills - in Spanish