Onsite Service Engineer I (Electron Microscopy)

Thermo Fisher Scientific is a global leader in serving science, and they are seeking an Onsite Service Engineer I to support their Electron Microscopy division. The role involves installing, maintaining, and repairing advanced electron microscopy systems while ensuring customer satisfaction through technical support and training.

Responsibilities:

• Conduct on-site installation of innovative equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Collaborate multi-functionally with product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

Requirements:

• High School Diploma or GED equivalent required
• Bachelor's degree preferred with 1-3+ years or equivalent experience of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analytical tools such as SEM, TEM, FIB, or similar systems
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
• Ability to deal effectively with customers
• Excellent interpersonal amicability; must have a professional working proficiency in English
• Consistent record of fixing innovative systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Physical requirements include the ability to lift up to 50 lbs
• Must be legally authorized to work in the United States without sponsorship
• Must be able to pass a comprehensive background check, which includes a drug screening