Waimanalo Health Center
Waimanalo, Hawaii, United States of America
Part Time
4 days ago
Key skills
Communication
About this role
Part time Patient Service Representative position.
"WaimÄnalo Health Center is dedicated to offering employees an exceptional work environment and
offers competitive salaries and benefits. We are seeking a dedicated, talented, and team-oriented
Patient Service Representative to join our `ohana (family) to support our mission and values.
Mission
WaimÄnalo Health Center is rooted in Native Hawaiian values and devoted to improving the health
and wellness of all people, regardless of ability to pay, by providing comprehensive primary and
preventive health care services of the highest quality.
Vision
WaimÄnalo Health Center is dedicated to the continuous advancement in quality healthcare while
assuring universal access for all. We believe that our values of Aloha, MÄlama I Ka Pono, MÄlama I
Ka Ê»Ohana, and MÄlama I Ka Ê»Äina, enable our patient-centered healthcare home services to deeply
focus on the shared role of healing oneself, Ê»ohana, community, and Ê»Äina over generations.
Core Values and Guiding Principles
Our values at WaimÄnalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by
welcoming all members of the Koʻolaupoko community to access our holistic services ranging from
traditional Hawaiian healing practices to Western medicine.
Aloha: We listen to people with our full attention, seeking to know them and understand their health
care and wellness needs and aspirations for themselves, their family and community. We will respond
to the best of our abilities, as caring, compassionate, engaged, and professional partners in
healthcare.
MÄlama I Ka Pono: We know that quality healthcare starts with people’s trust in our services and the
excellence of our care for them and the resources entrusted to us to meet their needs. We are
committed to maintaining their trust by treating people with respect and confidentiality, and by being
open about our organizational practices and results, seeking to continuously improve our work.
MÄlama I Ka Ê»Ohana: We believe that wellness embraces the whole family, and we welcome their
participation in the healthcare of their loved ones. Our belief extends from the AhupuaÊ»a of WaimÄnalo
throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone,
and we seek collaborative partners who share our values and vision.
MÄlama I Ka Ê»Äina: We understand the importance of one’s sense of place and the holistic nature of
health and wellbeing. Through integrative services we support the balance of body, mind, and spirit,
while respecting one’s cultural connectedness to the ‘Äina of Hawai'i. Ka Mauli O Ka ‘Äina A He Mauli
KÄnaka: The Life of the Land is the Life of the People
Summary
The Patient Service Representative will provide a high level of customer service and promote a
positive attitude to create a friendly, patient focused environment while performing front desk
responsibilities relating to check-in and scheduling of patients effectively to help ensure efficient
operations and patient flow. This position will perform a variety of tasks in an organized and efficient
manner, to include but not limited to greeting and assisting patients and the public, patient registration
and appointment scheduling, verifying insurance coverage, copayment collection, cashiering,
maintaining and updating patient information, and screen patients for financial assistance (Sliding Fee
Scale) and other eligible programs in the Front Office. The Patient Service Representative also
assists in providing coverage in the Call Center and performs customer service duties which include
answering multi-line phones timely, handle telephone inquiries, transferring calls throughout the health
center, conducting appointment reminders, and canceling and rescheduling of appointments."
Requirements
• "Excellent communication and customer service skills (verbal, listening, written).
• Must have the ability to resolve problems and prepare written reports, other necessary
communications in a professional manner.
• Strong organizational skills: ability to prioritize work; detail oriented.
• Must be able to work, interact and communicate effectively, respectfully, and sensitively with
multi- ethnic, multi-cultural staff, patient, and community populations.
• Must be able to work with clinic personnel in other departments, when appropriate.
• Must adhere to the policies and requirements of Business Services.
• Positive attitude, compassionate, follow directions, and work well with others.
• Ability to use MS Office, use electric typewriter, facsimile machine, copier, and other standard
office equipment.
• Ability to read, analyze, and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
• Has the ability to multi-task and function professionally under pressure.
• Able to be flexible, cope with stressful situations in a calm and deliberate manner.
• Ability to function with little to no supervision.
• Work independently, have organizational and problem-solving skills.
• Reports to work on time and in uniform; presenting a professional image of WHC.
• Work harmoniously with co-workers and others in a courteous and productive manner.
Certificates, Licenses, Registration
• High School Diploma or equivalent required. Advanced education preferred.
• One-year related experience and/or training; equivalent combination of education and
experience.
• Two-Step Tuberculosis clearance within the past one year is required.
• Proof of full vaccination and booster against COVID-19 is required."
Benefits
See full list here
Summary- Patient Service Representatve_1-8-24.pdf (waimanalohealth.org)