Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Senior Business Systems Analyst will support cross-portfolio operational activities within Global Connected Living Product, partnering closely with various teams to ensure project coordination and operational excellence.
Responsibilities:
- Serve as centralized business analysis resource supporting multiple product teams across GCL
- Partner with product managers and technology partners to translate roadmaps into execution plans
- Coordinate project activities across product lines and stakeholder groups, ensuring clean handoffs across teams
- Drive end-to-end project execution, managing scope, timelines, risks, and stakeholder communications
- Leverage Azure DevOps and/or JIRA for work item management and sprint planning
- Coordinate UAT planning and defect triage workflows
- Use AI-enabled platforms and tools — including large language models (e.g., Copilot, ChatGPT, Claude, and other approved LLMs), intelligent automation, and AI-augmented productivity tools — to accelerate documentation, analysis, and delivery
- Lead requirements gathering, including BRDs, user stories, and acceptance criteria
- Facilitate stakeholder workshops and elicitation sessions
- Apply AI-informed perspectives to identify automation opportunities
- Analyze workflows to identify inefficiency points
- Develop business cases with ROI metrics
- Stay current on AI-enabled capabilities across the enterprise ecosystem — including intelligent automation (Power Automate, Power Apps), agent development (Copilot Studio), large language models, and emerging tools — and partner with technical teams to implement automation solutions across the GCL portfolio
- Build strong relationships across product, marketing, communications, engineering, QA, operations, and business teams
- Translate technical concepts into business language for non-technical audiences
- Manage stakeholder expectations and influence without formal authority
- Develop dashboards for leadership visibility, leveraging modern tooling including AI-assisted analysis and Microsoft Power Platform
- Identify process improvements through data analysis and stakeholder feedback
- Maintain up-to-date process documentation
- Create training materials and executive-ready summaries
- Ensure documentation standards are followed across the portfolio
Requirements:
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Data Analytics, Engineering, or related field (or equivalent experience)
- 7+ years of progressive experience in business systems analysis, product operations, or project coordination within technology-driven organizations
- Experience working with cross-functional product, engineering, and business teams
- Experience operating in a large enterprise environment with established system stability expectations
- Working knowledge of agile methodologies and SDLC
- Proficiency in the Microsoft ecosystem (Azure DevOps, Microsoft 365, Teams, Power Platform)
- Demonstrated proficiency in leveraging AI-enabled platforms and tools
- 7+ years combined business and IT experience
- Experience in centralized product operations functions
- Background in connected living, mobile device protection, insurance, or warranty industries
- Strong product operations and project management skills to drive execution across multiple workstreams
- Excellent analytical and problem-solving abilities
- Proven ability to work as a centralized resource building trust across teams
- Strong communication skills translating between business and technical audiences
- Familiarity with Microsoft Power Platform for automation
- Broad understanding of AI-enabled capabilities across the enterprise ecosystem — including intelligent automation, agent development, large language models, and emerging tools — and how they apply to business operations and product execution
- Understanding of AI and large language models in business operations
- Experience with API integrations or cloud platforms (Azure preferred)
- Certifications such as PMP, CBAP, CSM, or SAFe are a plus
- Experience with Incident, Problem, and Change Management principles
- Comprehensive knowledge of all phases of SDLC
- Experience operating within a product-centric technology model where Product and IT share accountability for delivery outcomes