Key skills
Business Systems AnalysisProduct OperationsProject CoordinationAgile MethodologiesSoftware Development Life Cycle (SDLC)Microsoft Azure DevOpsMicrosoft 365Microsoft TeamsMicrosoft Power PlatformAI-enabled Platforms and ToolsLarge Language Models e.g.Large Language Models CopilotLarge Language Models ChatGPTLarge Language Models ClaudeIntelligent Automation Power AutomateIntelligent Automation Power AppsAgent Development (Copilot Studio)API IntegrationsCloud Platforms (Azure)Incident ManagementProblem ManagementChange ManagementPMP CertificationCBAP CertificationCSM CertificationSAFe CertificationStakeholder ManagementAILarge Language ModelsClaudeAnalyticsAzureAzure DevOpsJiraAgileSDLCLeadershipProject ManagementCommunication
About this role
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Senior Business Systems Analyst will support cross-portfolio operational activities within Global Connected Living Product, partnering closely with various teams to ensure project coordination and operational excellence.
Responsibilities:
- Serve as centralized business analysis resource supporting multiple product teams across GCL
- Partner with product managers and technology partners to translate roadmaps into execution plans
- Coordinate project activities across product lines and stakeholder groups, ensuring clean handoffs across teams
- Drive end-to-end project execution, managing scope, timelines, risks, and stakeholder communications
- Leverage Azure DevOps and/or JIRA for work item management and sprint planning
- Coordinate UAT planning and defect triage workflows
- Use AI-enabled platforms and tools — including large language models (e.g., Copilot, ChatGPT, Claude, and other approved LLMs), intelligent automation, and AI-augmented productivity tools — to accelerate documentation, analysis, and delivery
- Lead requirements gathering, including BRDs, user stories, and acceptance criteria
- Facilitate stakeholder workshops and elicitation sessions
- Apply AI-informed perspectives to identify automation opportunities
- Analyze workflows to identify inefficiency points
- Develop business cases with ROI metrics
- Stay current on AI-enabled capabilities across the enterprise ecosystem — including intelligent automation (Power Automate, Power Apps), agent development (Copilot Studio), large language models, and emerging tools — and partner with technical teams to implement automation solutions across the GCL portfolio
- Build strong relationships across product, marketing, communications, engineering, QA, operations, and business teams
- Translate technical concepts into business language for non-technical audiences
- Manage stakeholder expectations and influence without formal authority
- Develop dashboards for leadership visibility, leveraging modern tooling including AI-assisted analysis and Microsoft Power Platform
- Identify process improvements through data analysis and stakeholder feedback
- Maintain up-to-date process documentation
- Create training materials and executive-ready summaries
- Ensure documentation standards are followed across the portfolio
Requirements:
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Data Analytics, Engineering, or related field (or equivalent experience)
- 7+ years of progressive experience in business systems analysis, product operations, or project coordination within technology-driven organizations
- Experience working with cross-functional product, engineering, and business teams
- Experience operating in a large enterprise environment with established system stability expectations
- Working knowledge of agile methodologies and SDLC
- Proficiency in the Microsoft ecosystem (Azure DevOps, Microsoft 365, Teams, Power Platform)
- Demonstrated proficiency in leveraging AI-enabled platforms and tools
- 7+ years combined business and IT experience
- Experience in centralized product operations functions
- Background in connected living, mobile device protection, insurance, or warranty industries
- Strong product operations and project management skills to drive execution across multiple workstreams
- Excellent analytical and problem-solving abilities
- Proven ability to work as a centralized resource building trust across teams
- Strong communication skills translating between business and technical audiences
- Familiarity with Microsoft Power Platform for automation
- Broad understanding of AI-enabled capabilities across the enterprise ecosystem — including intelligent automation, agent development, large language models, and emerging tools — and how they apply to business operations and product execution
- Understanding of AI and large language models in business operations
- Experience with API integrations or cloud platforms (Azure preferred)
- Certifications such as PMP, CBAP, CSM, or SAFe are a plus
- Experience with Incident, Problem, and Change Management principles
- Comprehensive knowledge of all phases of SDLC
- Experience operating within a product-centric technology model where Product and IT share accountability for delivery outcomes