Customer Service Representative – Remote in Virginia

TTEC is a global consulting, technology, and managed services company that helps brands deliver human customer experiences. The Customer Service Representative will remotely handle customer communications, research answers, and resolve escalated or complex issues while contributing to customer and team success.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customer needs, think critically, and multi-task to resolve issues fast

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Strong computer proficiency and experience navigating multiple applications simultaneously
• Strong multi-tasking, critical thinking, attentiveness, and problem-solving skills
• Learns quickly, applies new knowledge, and helps build a positive, productive team
• High speed internet (>15 mbps)