Service Designer

Responsibilities

·                Conduct user research to gain a deep understanding of customer needs and behaviors

• Design end-to-end experience journeys that meet customer needs and business goals
• Write user stories and acceptance criteria to inform product development
• Design and plan user testing to validate design decisions
• Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements
• Develop and maintain design documentation and design systems
• Enable and coach teams on the practice of service design

Requirements

Skills:

·                Strong understanding of human-centered design principles and design thinking

• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and prioritize multiple projects
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar
• Experience with user research methods and analysis
• Strong problem-solving skills and attention to detail

Experience level:

9-12 years experience in the role of Service Designer

Duration:  27 weeks

Travel : Middle East ;Yes (occassional travel for key events like a workshop)

Work model : Hybrid