Siemens HealthineersRemote
Customer Service Engineer - DX - RENO, NEVADA
United States of America
Full Time
2 weeks ago
$68,000 - $93,000 USD
No H1B
Key skills
Diagnostics Equipment ServicePreventative MaintenanceMedical Equipment RepairUse of Tools and Service Test EquipmentNetwork ApplicationseVOmButlerMS OfficeConcurNAM Customer Service WebsiteInstrument Systems TechnologyMechanicsElectrical SystemsChemistryElectronicsHydraulic SystemsPneumatic Systems
About this role
Siemens Healthineers is a leader in medical technology, committed to pioneering breakthroughs in healthcare. The Customer Service Engineer will be responsible for servicing diagnostics equipment in the Reno, NV area, ensuring optimal system performance and customer satisfaction through effective repairs and training.
Responsibilities:
- Servicing diagnostics (DX) equipment in the Reno, NV area
- Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
- Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
- Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
- Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc
- Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Requirements:
- Minimum high school diploma
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
- 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
- Must demonstrate excellent judgment in customer relations and in managing company resources
- Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology
- Experience with electronics, hydraulic and pneumatic systems
- Technical Associates Degree or equivalent experience/education preferred