Brokerage Product Development Manager - Remote

UPS is a Fortune Global 500 organization seeking a Brokerage Product Development Manager to provide customs brokerage expertise for aligned accounts. The role involves collaborating with teams to ensure operational execution, improve service, and grow revenue while maintaining customer satisfaction.

Responsibilities:

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings

Requirements:

• Customs Brokerage Product Knowledge
• Willingness to Learn
• Licensed Customs Broker
• Occasional travel required
• Remote position with a preference for domicile in Kansas City, Chicago, Denver & Seattle
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Bachelor's Degree or international equivalent in Business or Transportation