Customer Service - REMOTE

Torentify is a customer-focused organization dedicated to providing exceptional service and support. They are seeking a motivated Entry-Level Customer Service Representative to connect with clients, understand their needs, and guide them through available programs and benefits in a fully remote setting.

Responsibilities:

• Conduct professional client consultations through phone and virtual meetings
• Build positive relationships with clients by understanding their needs and goals
• Present available programs and benefit options in a clear, accurate, and easy-to-understand manner
• Answer customer questions and provide timely, professional support
• Guide clients through the enrollment and decision-making process
• Follow up with clients after appointments to ensure satisfaction and address additional questions
• Assist customers with completing online forms and required documentation
• Maintain accurate customer records using CRM and company systems
• Meet individual and team performance goals while maintaining high customer satisfaction
• Participate in ongoing training, coaching sessions, and team meetings
• Collaborate with team members to improve customer service processes and overall client experience
• Maintain confidentiality while handling sensitive customer information
• Stay informed about company programs, policies, and service offerings

Requirements:

• High school diploma, GED, or equivalent
• Previous customer service, retail, hospitality, or sales experience is beneficial but not required
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Self-motivated with the ability to work independently in a remote environment
• Strong organizational and time-management skills
• Basic computer proficiency and familiarity with online communication tools
• Reliable internet connection and a dedicated home workspace
• Positive attitude with a strong commitment to customer satisfaction
• Customer Service
• Customer Support
• Client Relationship Management
• Virtual Customer Assistance
• Phone Support
• Video Conferencing
• CRM Software
• Active Listening
• Communication Skills
• Customer Experience (CX)
• Sales Support
• Appointment Scheduling
• Data Entry
• Problem Solving
• Time Management
• Organization
• Microsoft Office Suite
• Google Workspace
• Remote Work
• Team Collaboration
• Documentation Management
• Follow-Up Coordination
• Adaptability
• Attention to Detail
• Professional Communication