Business Applications Analyst (Salaried, Full-time)

Washington Regional is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas. The Business Applications Analyst II is responsible for leading troubleshooting, maintenance, and testing of Business Applications, ensuring application functionality and quality in partnership with various stakeholders.

Responsibilities:

• Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
• Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible
• Responsible for application design and ensuring functionality of business application systems
• Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed
• Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
• Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
• Ensure the safeguarding of protected health information
• Maintain communication through various resources and tools
• Monitor help desk software for new tickets and provide updates through resolution for all tickets
• Assist incoming customer calls and initiates new tickets as needed
• Perform proactive system monitoring for performance, response, and patches
• Lead opportunities to improve processes and systems
• Adhere to all information services policies, procedures, and governance processes
• Lead or participate incident response and downtime procedures
• Prepare and update project lists and timelines
• Formulate, define, and perform complex analysis and implementation of enterprise-wide business applications to ensure functionality
• Responsible for assisting with oversight of application design, database building, testing, troubleshooting, and upgrading systems and documentation of functionality
• Oversee the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users
• Serve as a mentor for team members and assist with training, as needed

Requirements:

• High school diploma or GED, required
• 4 years of business applications experience as an advanced user or advanced analyst, required