Senior Product Designer I

Housecall Pro is dedicated to helping home service professionals streamline their operations and improve their lives. As a Senior Product Designer I, you will lead design initiatives, manage a team of designers, and collaborate with various stakeholders to create user-centered design solutions that align with business goals.

Responsibilities:

• Lead a small team of product designers, setting direction, providing feedback, and supporting their growth
• Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals
• Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences
• Conduct and synthesize user research and usability testing to validate decisions and uncover new insights
• Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design
• Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship
• Drive continuous improvement by refining design processes, tools, and team rituals
• Balance user needs with business goals to prioritize impactful design work
• Present and communicate design decisions clearly to cross-functional partners and leadership
• Foster a culture of collaboration, feedback, and inclusivity within the design team

Requirements:

• 6+ years of experience in product design, UX/UI design, or a related field
• Proven people management experience, including mentoring designers and guiding design work
• Strong portfolio demonstrating experience designing complex digital products across platforms
• Proficiency with modern design and prototyping tools (i.e. Figma, Adobe Creative Suite)
• Experience working with and evolving design systems at scale
• Deep understanding of user-centered design, accessibility, and interaction design best practices
• Experience collaborating in agile product teams
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Bachelor's degree in design, HCI, or a related field, or equivalent work experience
• Strong leadership and collaboration skills, with a growth mindset
• Excellent communication and storytelling ability to advocate for design
• High emotional intelligence and a passion for supporting others
• Ability to navigate ambiguity and balance strategic thinking with tactical execution
• Curiosity for how people think, behave, and interact with technology
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work