Senior Manager - Digital Product (AI)

CVS Health is building a world of health around every individual, and they are seeking a Senior Manager, Digital Product (AI) to lead the development of innovative AI-powered digital experiences for the CVS Health App. This role involves owning key products, driving product strategy, collaborating with cross-functional teams, and enhancing member engagement through digital solutions.

Responsibilities:

• Contribute to the development of the product vision, strategy and roadmaps for the CVS Health App’s open platform benefits experience
• Lead the end-to-end product lifecycle from ideation through launch and continuous improvement
• Translate customer problems into actionable deliverables including features and detailed requirements, and manage through backlog refinement, prioritization, and user acceptance testing (UAT)
• Ensure digital products deliver intuitive, seamless, and best in class user experiences through user-centric design principles
• Keep a close pulse on the voice of the customer while translating qualitative and quantitative analysis into sound digital solutions
• Build and maintain relationships with key stakeholders including healthcare providers, patients, internal teams, and leaders to ensure alignment and gather feedback
• As part of continuous planning model, foster a culture of continuous discovery, experimentation, and evidence-based decision-making
• Regularly report on OKRs, roadmaps, and progress toward year-end goals, providing product and scorecard updates to business and technology leadership at the VP and Executive levels
• Identify efficiencies to accelerate time-to-value for customers in agile ceremonies and overall product delivery
• Support the design and delivery of AI-powered assistant features, including conversational chat and proactive recommendations
• Help identify opportunities to use AI to simplify and improve the customer experience

Requirements:

• 7+ years of product management / product owner work experience
• A proven track record of 7+ years in defining and executing product roadmaps and strategies for large-scale consumers or B2B digital products, showcasing the ability to align product vision with business goals
• Over 7 years of experience in leading and collaborating effectively with engineering and design teams to deliver customer-centric solutions, ensuring product viability and value
• Strong analytical skills with 7+ years of experience in leveraging data and customer insights to drive prioritization, measure outcomes, and influence key stakeholders effectively
• A minimum of 5 years of experience working in an agile environment, with a demonstrated ability to lead decentralized teams
• 5+ years of experience using tools such as Jira, Confluence, Figma, Tableau, and Agile methodologies
• 3+ years of experience with collaborating and presenting in an executive environment
• 2+ years of direct experience with Artificial Intelligence (AI) and/or Machine Learning (ML)
• Excellent interpersonal, organizational, written, and verbal communication and presentation skills
• Experience leading PBM and/ or Healthcare digital products
• Senior level business acumen and analytical skills
• Demonstrated ability to navigate and resolve complex problems, cross-functional dependencies and adhere to regulatory requirements
• Deep curiosity – proactively identifying issues through customer research and metrics monitoring
• MBA or advanced degree