Customer Success Manager

Cerby is a company focused on enhancing the secure use of cloud applications. They are seeking a Customer Success Manager to manage customer relationships, ensure loyalty, and advocate for a positive customer experience while optimizing processes within the Customer Success team.

Responsibilities:

• Manage existing customer relationships to ensure customer loyalty and expand our business relationships
• Conduct regular business reviews and collaborate with customers to present strategic security strategies
• Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs
• Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby
• Own new customer onboarding process, ensuring quick value realization
• Handle customer requests, answer questions, and guide them through best practices
• Create and optimize existing processes within the company and actively enhance all Customer Success initiatives

Requirements:

• 5 - 10 years of experience in customer success management positions or similar
• Experience working with enterprise customers
• Ability to communicate and foster positive business relationships (English required)
• Basic understanding of web technologies
• Accountability and personal organization are essential
• Ability to establish milestones and keep all team members on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Problem-solving and high-level troubleshooting abilities
• Experience working within the Identity and Access Security space is a plus
• A second language is a plus