Business Development Manager (North & Central Florida)

AmaWaterways River Cruises is dedicated to delivering unforgettable experiences and is seeking a Business Development Manager for North & Central Florida. This role is primarily responsible for maintaining and servicing current accounts while generating new business opportunities, focusing on building strong relationships with travel agencies and advisors.

Responsibilities:

• Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory
• Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region
• Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned
• Achieves established revenue goals within budget
• Oversee all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers
• Delivers timely customer service to all product inquiries, collateral, and co-op requests
• Initiates activities to motivate travel advisors to sell AmaWaterways products
• Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans
• Exhibits strong negotiation skills
• Counsels and sells all appropriate company programs, products, and services to assigned customer base
• Communicates with management as required or needed
• Strives to attain all goals and objectives as outlined by management
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company
• Markets new programs, instruct customers on industry or company changes, as well as training on new products
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings
• Performs other related duties as assigned by management

Requirements:

• Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience
• Certificates, licenses, and registrations required: Valid driver's license and acceptable motor vehicle record
• Computer skills required: Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Excellent organizational, leadership, interpersonal communication, and computer skills
• Clear and conceptual thinking ability is a plus
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented
• Remains calm and professional in stressful situations
• Detail-oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to work independently and productively with minimum supervision
• Recognizes problems, identifies possible causes, and resolves routine problems
• Ability to establish and maintain a professional atmosphere for employees, clients, and customers
• Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations
• Excellent presentation skills and public speaking skills
• Demonstrated ability to forecast sales
• Must understand and follow implicit instructions and react favorably in all work situations
• Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations
• Must be able to handle conflict and represent the company in a professional manner
• May require some travel on an as-needed basis