Market Manager, Americas

Trip.com Group is a leading global travel service provider that helps travelers make informed bookings for travel products and services. The Market Manager will have end-to-end ownership of hotel acquisitions and account management, focusing on revenue growth and customer-centric solutions within the designated market.

Responsibilities:

• Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region
• Educate accommodation providers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue
• Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers
• Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio
• Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)
• Provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization
• Other assigned tasks based on business need

Requirements:

• Fluency in English is required; Spanish proficiency is a plus
• Valid working permit/visa in the US
• A minimum of 3 years of working experience in hospitality, revenue/yield management, or e-commerce
• Detail-oriented, execution-focused, and fast learning capability
• Able to work independently with minimal supervision, having complete ownership of your designated region
• Dynamic, positive, and a good team player
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Willing to travel
• An existing network with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred
• Relevant exposure in the OTA environment will have an added advantage