IT Helpdesk Specialist
Honolulu, Hawaii, United States of America
Contract
2 weeks ago
$30 - $40 USD
Key skills
CommunicationCollaboration
About this role
Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the job description below and send us your updated resume if interested:
Must-Have Skills:
- Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
- Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
- Experience with IT service management, incident documentation, system maintenance, technology deployments.
Nice to Have Skills:
- Experience supporting Gilbarco Passport POS, Verifone/EMV payment devices, and fuel dispenser communication systems.
- Familiarity with ITIL practices, asset management, and convenience store or fuel retail environments.
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council
Recent Associations & Acknowledgments:
- Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
- IAOP Award; Ranked in the top 100 internationally
- Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
- Member of HMSDC, NMSDC and NY&NJMSDC
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.