Endpoint Technical Support 2
South St Paul, MN, United States
Contract
2 weeks ago
Key skills
Active DirectoryAndroidCommunicationAccount Management
About this role
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
- Diagnostic and Troubleshooting: Accurately diagnose and resolve a variety of hardware, software, and network-related issues for personal computers and approved endpoint systems. This includes both on-site and remote troubleshooting to maximize efficiency.
- Installation and Configuration: Responsible for the installation, configuration, and maintenance of operating systems including Windows, macOS, and some Linux applications, along with related peripheral devices.
- First-Line Support: Provide first-line support for enterprise applications, notably Microsoft 365 and other essential business software applications, ensuring users receive timely help and guidance.
- System Maintenance: Perform regular upgrades, patches, and updates across systems to maintain a secure and efficient IT environment, focusing on operations within transit control centers.
- Network Troubleshooting: Address and troubleshoot network connectivity issues, covering areas such as Wi-Fi, VPN, and LAN problems to ensure consistent and reliable access.
- User Account Management: Manage user accounts, permissions, and access within Active Directory and other management systems, including Intune, ensuring adherence to security protocols.
- Deployment of Workstations: Set up and deploy new workstations, laptops, and mobile devices, transferring data and configuring systems to align with organizational standards and user needs.
- Documentation: Meticulously document all support activities, resolutions, and technical procedures within the IT ticketing system to build an ongoing knowledge base and improve future troubleshooting efforts.
- Remote Support: Deliver remote support utilizing remote desktop tools or alternative communication platforms and collaborate effectively with fellow IT staff to escalate and resolve intricate technical issues in a coordinated manner.
- User Education: Educate and guide users on IT best practices, focusing on properly using systems and adherence to security protocols to cultivate a more secure IT environment.
Mandatory Skills:
- Bachelor's degree in Computer Technology with 5-years of experience or a related field AND two (2) years of experience as described below OR an Associate's degree in Computer Technology with 7-years of experience or a related field AND four (4) years of experience as described below; OR A High School Diploma or GED and ten (10) or more years of experience as described below may be substituted for post-secondary education
- Five years of experience as a desktop/endpoint Technical Support Specialist
- Degree program or relevant certification dependent on role
Desirable Skills:
- Handles customer inquiries regarding technology requests and manages problem resolution. Analyzes and tests hardware and software, collaborating with vendors for quick solutions. Participates in scheduled computer hardware refreshes and supports PCs in a Windows, Macintosh, Android and MS Office environment. Knowledgeable in ticket management systems and ITIL best practices; experience in asset management and electronic asset reporting. Skilled in logic, reasoning, and quickly learning new technologies, with proficiency in various software tools and computer hardware.
- 5+ years working with endpoints. This will include hardware and software solutions
- Certificate and 5+ years working with Endpoints
- Proficient in the principle and process of providing high quality customer service
- Ability to interact with all endpoint technologists in the organization.
- Must have the ability to assess, plan and implement a technical solution and share the plan with management. Perform written and verbal communication.
- Working independently and/or in a team environment is required. Required to travel between the primary work site and other work sites across the seven counties. You must qualify for CJIS certification within the first 30 days of employment.