Manager, IM

Role Overview

• Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers.
• Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
• Ensure a smooth onboarding experience, setting customers up for long-term success.
• Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations
• CMS.
• Support the team in resolving escalated implementation issues, ensuring timely and effective solutions.
• Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

Requirements

• 2+ years of experience managing or leading a team of 5 or more.
• 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
• Bachelor’s degree (or higher) from an accredited college or university preferred
• Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
• Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
• Familiarity with SFTP and API for the purpose of collecting data.
• Excellent communication skills (written, verbal, presentation and interpersonal)
• Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

Benefits

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 15 paid holidays, including your birthday!
• Tools and equipment for a home office