Lifecycle - Field Media Services Technician II

Be a part of the Future of Sustainable Water Solutions with Newterra!

At Newterra, we’re not just engineering solutions—we’re redefining how industries manage water and wastewater sustainably. Every project we take on is a step toward a cleaner, greener planet, and our design team plays a vital role in making this vision a reality.

That's why we’re looking for a Field Media Services Technician II to join our mission. This isn’t just a job. It’s an opportunity to contribute to critical water treatment systems that drive efficiency and sustainability in industries like Food & Beverage, Energy, Manufacturing, and more.

Here, every design tells a story—one of smarter systems, more sustainable practices, and a shared commitment to preserving our planet for future generations. If you’re ready to be part of a team that’s making waves in industrial water solutions, we’d love to hear from you!
At Newterra, we believe in taking the important step of investing in our employees. That is why we offer competitive benefit programs. Our Benefit programs include Medical, Dental, Vision, HSA, Life Insurance, AD&D, STD, LTD, 401(k) Employer Match, Paid Holidays, and Paid Vacation as well as Sick Time.
JOB DESCRIPTION

Job Title: Field Media Services Technician II – FL

Department: Lifecycle

Reports To: Service Center Manager

Status: Non-Exempt

Date Issued: July 2024

SUMMARY:
The role of Field Media Services Technician II will lead field crews when servicing air and water treatment systems in an array of industrial and construction related settings. Sites settings and locations will vary and provide valuable experience on how and why these systems operate. Responsible for installation, troubleshooting, repairs, and maintenance of water treatment equipment at customer locations. Help the environment by servicing the systems responsible for cleaning up contaminated water and air and filtering the public’s drinking water supply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Represent Newterra in a professional and courteous manner.
2. Service activities including preparing for and executing carbon exchange services.
3. Travel to site via vehicle or air flight, including driving company vehicle and towing required equipment.
4. Travel to various job sites in a company provided vehicle.
5. Driving and positioning trucks loaded with equipment under 26,000 lbs.
6. Positioning and connecting hoses and equipment.
7. Operating truck mounted and skid mounted vacuum systems.
8. Communicate with technicians, contractors and project managers.
9. Promote Newterra’s services for repeat site visits and routine maintenance.
10. Conduct Onsite Operator Training.
11. Provide technical support for operating systems and equipment.
12. Establish and maintain a respectful working relationship with all clients. Aim to be seen as a reliable and knowledgeable resource to all clients.
13. Diagnose mechanical and electrical equipment failures and determine proper solutions.
14. Promote Newterra’s services for repeat site visits and routine maintenance.
15. Ensure all schedules are met, set expectations early as schedule risks are identified.
16. Issue commissioning report per the company defined process.
17. Warehouse duties such as, general maintenance (cleaning, sweeping, organizing), unloading and storing inventory, dumping and bagging spent medias, assembly, shipping and receiving.
OTHER DUTIES AND RESPONSIBILITIES:

• Describe operation of water systems to customer, actively participates in both administering and receiving technical training.
• Adhere to the company policies and processes and bring forward ideas for continuous improvement.
• Responsible for completing all assigned training applicable to your position in the applicable timeframe.
• Maintain a clean, orderly, and safe workspace.
• Responsible for performing duties in a safe manner and promoting safety to others in accordance with Newterra’s safety policies and procedures. This includes reporting all safety concerns, equipment malfunctions, near-misses, and incidents to their manager immediately.
• Complete all responsibilities while ensuring adherence to Newterra’s Delegation of Authority.
MINIMUM QUALIFICATIONS:
• High school diploma or equivalent, technical trade certificate, electrician, millwright, or equivalent experience.
• Must be at least 18 years old for entry onto job sites and must possess a valid driver’s license and be able to operate a company vehicle.
• Valid Driver's License with acceptable driving record.
• Valid passport for travel as needed.
• Passing of D.O.T. Physical - determination that no pre-existing conditions (back, shoulder, elbow, knee, etc.) or weaknesses exist, such as a restriction of movement that would impede accomplishing job duties as indicated.
• Ability wear and qualify for the use of ½ and full face air purifying respirators (APR).
• Drug & Alcohol screen
• Preferred but not required:
◦ CDL-A Driver’s License
◦ Vacuum Truck Experience.
◦ Prior OSHA certifications and confined space training
◦ Prior experience operating forklifts and aerial lifts (scissor lifts, manlifts, etc.).
◦ Understanding of PLC programming and HMI logic (Allen Bradley, Automation Direct, Schneider, Honeywell).
◦ Water treatment process knowledge (Media, MBR, RO, UF, Chemical Systems, etc.).
◦ Experience in installation, repair, and maintenance of industrial equipment (piping, valves, pumps, etc.).
◦ 3-5 years’ experience troubleshooting mechanical and electrical problems.
◦ Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
◦ Prior OSHA certifications and confined space training
◦ Prior experience operating forklifts and aerial lifts (scissor lifts, manlifts, etc.).
◦ Experience with independent travel preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent verbal and written communication skills.
• Motivated self-starter with result driven approach.
• Proven mechanical aptitude.
• Ability to travel Monday – Friday, including overnight, and some weekends, as needed.
• Capable of actively listening and following direction and instructions.
• Detail oriented with ability to creatively solve technical challenges and manage timelines.
• Strong decision-making skills.
• Ability to work collaboratively with others to achieve a common goal.
• Positive attitude with a desire for growth and success.
• Excellent customer service skills.
• Must be able to lift 55lbs.
PHYSICAL DEMANDS:
Ability to stoop, bend, kneel, crawl, stand, walk, or sit for long periods of time. Ability to use your senses to see (including close, distant and peripheral vision, depth vision and ability to focus), smell, hear and touch. Use of hands to control, handle and operate equipment. Accurate hand/eye coordination. Finger dexterity, as well as hand strength, with the ability to grasp, lift, push and pull up to 55 lbs. Working in tight spaces, confined spaces, and elevated surfaces. Wearing full and ½ face respirators and Tyvek coveralls while working in hot & cold conditions. The ability to quickly and repeatedly adjust controls of equipment to maneuver or position.
WORK ENVIRONMENT
Regularly exposed to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments. Field work on outdoor and indoor sites involving long-term standing, sitting and repetitive motions, confined spaces, and working from heights. Use of power tools. Use of heavy equipment including forklifts and aerial lifts. Working in areas with known hazardous chemicals and potentially hazardous conditions.

The information listed above is not comprehensive of all duties/responsibilities performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.