IT Service Management, Process Management Internship

 

Sense the power of light

The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on https://ams-osram.com

 

The ams OSRAM Opto Semiconductors business offers high-performance opto semiconductor components and in-depth support for state-of-the-art system solutions based on innovative semiconductor light sources. The Business Unit can look back on almost fifty years of production and development expertise.

Your new responsibilities

As part of IT Service Management team, we are looking for a student who will help to Monitor & Enhance the IT Service Management (ITSM) Processes. Are you curious about how large IT landscape is operated in a multinational company, supported by the ITSM? Do you have strong work ethics and willingness to learn extensively about ITSM processes and tools? Are you motivated and willing to go the extra mile to develop and improve the ITSM process that benefits thousands of users?

If yes, then this internship is a good opportunity for you to get involved in:

• Design new processes, analyze and improve existing processes and ITSM solutions.
• Analyze existing IT Service Management data for Respective Processes such as Incident, Problem, Change, Request, Configuration Knowledge Article Management.
• Communicate with relevant teams or individuals to improve practices governed by ITSM process.

What we look for

• Bachelor’s in computer science, Business Information Technology or related area. Final semester student is preferred.
• Highly motivated individual with a strong work ethic and curiosity to learn.
• Basic knowledge of low-code platforms or workflow-based applications.
• Knowledge of ServiceNow and IT Service Management / ITIL would be beneficial.
• Minimum internship duration of 4 months

Please contact Masturah Abdul Gafoor for further information via MASTURAH.ABDULGAFOOR@AMS-OSRAM.COM or +60 (4) 6888021.