ServiceNowRemote
Staff Database Engineer
United States of America
Full Time
2 weeks ago
$146,000 - $256,000 USD
H1B Sponsor Likely
Key skills
PostgreSQLMVCCTransaction managementVacuum mechanicsWAL architectureQuery performance tuningBuffer managementBackup and restoreMulti-tenant SaaS platformsUnix/LinuxRedHat Linux internalsCPU diagnosticsMemory diagnosticsI/O diagnosticsAWSAzureGCPServiceNow platformShell scriptingPythonJavaScriptAnsibleDatabase schemasReplicationIndexingQuery optimizationKubernetesCI/CD pipelinesLogical reasoningShellAIMariaDBServiceNowSaaSCI/CD
About this role
ServiceNow is an AI control tower for business reinvention, helping Fortune 500 companies work smarter and faster. The Staff Database Engineer will support infrastructure stability, troubleshoot production databases, and mentor engineering teams.
Responsibilities:
- Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler
- Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale
- Develop observability tooling and automation to prevent recurrence of critical issues
- Influence infrastructure decisions that shape our multi-tenant cloud platform
- Mentor and collaborate with engineers across operations, support, and development
Requirements:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required
- Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
- Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
- Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
- Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level
- Experience with public cloud platforms (AWS, Azure, GCP)
- Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end
- Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
- Scripting proficiency: shell, Python, JavaScript, Ansible
- Experience with schemas, replication, indexing, and query optimization techniques
- Familiarity with Kubernetes and CI/CD pipelines