Change Manager: Marketing Operations

Harte Hanks is a leading global customer experience company focused on providing clients with CX strategy and data-driven analytics. They are seeking a Change Manager for Marketing Operations to lead change initiatives across various business units and ensure successful adoption of CRM tools and processes.

Responsibilities:

• CRM enhancement planning, deployment support, and release coordination
• Cross-functional stakeholder alignment across Marketing, Sales, IT, and Data teams
• Enablement and adoption support for CRM tools, processes, and new capabilities

Requirements:

• Proven experience leading change across diverse, matrixed business units (e.g., Sales, Marketing, Customer Success, Operations, and IT)
• Ability to coach and align senior leaders and executives to serve as active, visible sponsors of the CRM change
• Design, launch, and mobilize a global network of 'Change Champions' or super-users to drive localized peer-to-peer adoption