Project Manager

RWS Group is a company that enables large enterprises to communicate with global audiences through language technology and AI-driven solutions. The Project Manager is responsible for managing multiple client accounts, ensuring project execution, client satisfaction, and leading project teams to deliver high-quality outcomes.

Responsibilities:

• Manages end-to-end project lifecycle, including planning, scheduling, budgeting, and delivery of high-quality outcomes
• Acts as the primary point of contact for clients, managing expectations, requirements, and ongoing communication
• Provides regular project status updates and ensures overall client satisfaction
• Identifies, assesses, and mitigates project risks to avoid delays or quality issues
• Ensures adherence to deadlines, budgets, and compliance standards (including ISO requirements)
• Coordinates internal and external resources, ensuring teams have the tools and information needed to execute tasks effectively
• Collaborates with cross-functional teams and Supply Chain to allocate and manage project resources
• Handles project financials, including quotations, POs, invoicing, and monitoring project profitability (P&L)
• Defines and implements project workflows, processes, and continuous improvement initiatives (including post-mortems and CAPAs)
• Resolves issues and escalates critical risks or client concerns when necessary
• Supports forecasting, planning, and execution of account growth opportunities

Requirements:

• college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field
• Three to five years of hands-on experience coordinating projects within the localization or translation industry
• Successful customer service/account management experience, generally a minimum of two years
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.)
• provide guidance to others in a clear and respectful manner
• communicate effectively with employees through changes in procedures, client requirements, and other production processing issues
• make decisions, collaborate with and assist employees through problems on job-related issues
• Strong organizational skills in a fast-paced, deadline-driven environment
• resolve customer service and production issues in a professional and efficient manner
• Quality focus and detail oriented
• Demonstrated successful leadership or mentoring experience preferred
• Verbal and written fluency in at least one foreign language a plus
• PMP Certification a plus