Customer Service Representative

GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses. They are seeking a Customer Service Representative to support billing, claims, and underwriting while maintaining high call volumes and providing information to insureds.

Responsibilities:

• Receiving and maintaining a consistent high call volume
• Front line support for billing, claims, and underwriting
• Assisting in providing information to insureds, lienholders and agents
• Assessing the complexity of each call for possible elevation or re-routing
• Accessing and researching information from various databases
• Accurately following standard screens, procedures, and scripts to perform tasks
• Learning company products and services as well as general insurance terminology

Requirements:

• High School diploma
• 1-2 years of work experience in a call center environment and/or a customer facing/servicing role
• Excellent verbal and written communication skills
• Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work
• Ability to recognize the need for, and adhere to, defined procedures
• Ability to maintain composure and professional demeanor on the phone at all times
• Ability to help defuse frustrated callers
• Ability to make quick and accurate decisions regarding if a call is within the scope of one's knowledge and experience and/or may need to be handled by consulting more experienced staff
• Property insurance knowledge/experience preferred