Key skills
ServiceNowServiceNow workflowsBusiness AnalysisRequirements gathering softwareData mining toolsMicrosoft OfficeCAPM certificationPMP certificationAgile SAFeITILServiceNow CSAData MiningAgileChange ManagementNegotiation
About this role
CDW is a leading multi-brand provider of IT solutions to various sectors including business, government, education, and healthcare. The ServiceNow Business Analyst will act as a liaison between technical teams and the business community, translating requirements into solutions and ensuring alignment with technical feasibility.
Responsibilities:
- Assist technical teams in translating application functionality into architecture and business requirements
- Document workflows and results of business analysis
- Write stories with acceptance criteria and functional tests, following agile best practices
- Perform functional tests on each configured story
- Support quality management reviews to ensure all requirements are met
- May assist in test plan development, execution, and end-user training
- Support Organizational Change Management (OCM) by providing information on the “to be” solution
- Develop strong relationships with stakeholders and subject-matter experts
- Serve as a thought leader in defining business processes, system usage, and information requirements
- Decompose business problems, determine root causes, and provide solution alternatives
- Apply industry best practices and ServiceNow knowledge to design optimal solutions
Requirements:
- 5+ years of experience as a Business Analyst
- 3+ years of specific BA experience with ServiceNow, including designing and developing ServiceNow workflows and writing stories
- Experience in process definition, documentation, change control, and process improvement
- Ability to facilitate and lead meetings, tailoring messages to the audience
- Strong analytical, negotiation, and persuasion skills
- Proven ability to elicit project and system requirements
- Ability to balance multiple priorities and adapt to changing business needs
- Critical attention to detail and creative problem-solving skills
- Strong knowledge of requirements gathering software, data mining tools, and Microsoft Office
- Ability to travel up to 25%
- Certifications: CAPM, PMP, Agile SAFe, ITIL, or ServiceNow CSA preferred