Business Analyst – Workforce Analytics

Driven Brands is North America's largest automotive services company, and they are seeking a Business Analyst in Workforce Analytics. This role is responsible for delivering actionable insights that inform operational decision-making and collaborating with leadership to translate business questions into structured analysis.

Responsibilities:

• Partner with stakeholders across departments to understand objectives and define analytical needs
• Translate ambiguous business questions into structured analysis and clear recommendations
• Independently determine the appropriate analytical approach to solve business problems and provide actionable recommendations
• Document business logic, assumptions, KPIs, and requirements for the organization
• Clearly communicate & deliver analysis to audiences with varying levels of technical knowledge
• Build and maintain advanced Excel-based analytical files used to support recurring and ad-hoc decision-making
• Maintain, enhance, and update Excel-based forecasting models that support operational planning and capacity decisions
• Validate data accuracy and troubleshoot reporting discrepancies across multiple data sources

Requirements:

• 2-5 years of professional experience in Business Analytics, Workforce Management, capacity planning, or a related analytical role
• Bachelor's degree in a quantitative, business, or analytical field (or equivalent experience)
• Advanced proficiency in Microsoft Excel, including advanced formulas, PivotTables, Power Query, and analytical problem-solving
• Working knowledge writing or using SQL queries to extract, validate, and analyze data
• Strong interpersonal & teamwork skills
• Effective analytical and problem-solving skills
• Attention to detail and strong business judgement
• Ability to manage multiple priorities while working independently in a fast-paced environment
• Strong proficiency in querying & manipulating large datasets using SQL
• Experience using Power Query or Power Pivot