Inside Sales Account Manager, Division Stationary Metrology

Hexagon Manufacturing Intelligence is a leader in industrial CT data analysis and quality assurance solutions. They are looking for an Inside Sales Account Manager to manage existing customer accounts, drive software maintenance renewals, and identify expansion opportunities to enhance customer engagement and revenue growth.

Responsibilities:

• Own a portfolio of existing software customers throughout the renewal lifecycle
• Generate software maintenance renewal quotations
• Proactively contact customers beginning 90 days prior to renewal expiration
• Lead commercial renewal discussions and close renewal opportunities
• Execute multiple customer follow-ups to maximize renewal success
• Achieve assigned renewal revenue and customer retention targets
• Identify opportunities for: Additional software licenses, Product upgrades, Training services, Software maintenance expansion
• Qualify expansion opportunities and collaborate with Field Sales for opportunity progression
• Build long-term relationships with customers
• Understand customer business objectives and software utilization
• Serve as a trusted advisor throughout the customer lifecycle
• Deliver an exceptional customer experience
• Create accurate quotations
• Maintain Salesforce opportunities, forecasts, and customer records
• Track pipeline health and renewal status
• Process orders and ensure timely execution

Requirements:

• Bachelor's Degree or equivalent experience
• Minimum 2 years of experience in: Inside Sales, Account Management, Sales Development (SDR), Business Development, Customer Success
• Experience generating customer quotations
• Experience managing existing customer accounts
• Experience conducting proactive outbound phone sales activities
• Experience using Salesforce CRM
• Excellent verbal communication skills
• Strong organizational and follow-up skills
• Ability to manage multiple customer opportunities simultaneously
• Experience selling software or SaaS solutions
• Experience with software maintenance renewals or subscription sales
• Experience in manufacturing, industrial software, engineering software, or technology
• Experience working with channel partners
• CRM reporting and forecasting experience