Client Operations Manager - Marketing (Remote)

Green House Agency, Inc is a creative agency focused on driving brand growth through strategic execution and partnerships. The Client Operations Manager plays a critical role in ensuring the successful execution of client programs and marketing initiatives, acting as the operational hub between clients and internal teams to deliver projects efficiently.

Responsibilities:

• Manage the day-to-day operational execution of client programs, retail activations, experiential marketing campaigns, and field initiatives
• Coordinate cross-functional teams, vendors, agency partners, and field staff to ensure projects are delivered on time and within scope
• Develop and maintain project plans, timelines, documentation, meeting recaps, and status updates while keeping stakeholders informed
• Monitor project milestones, budgets, staffing, deliverables, and operational risks, proactively identifying issues and recommending solutions
• Support activation logistics, including vendor coordination, staffing, inventory, reporting, and market readiness
• Track program performance and analyze operational data to identify trends, opportunities, and areas for improvement
• Prepare accurate reports, dashboards, and project documentation that support client communication and leadership decision-making
• Ensure consistent use of project management tools, reporting systems, and operational processes across teams
• Collaborate with Finance, Analytics, Technology, Account Management, and field leadership to improve workflows and operational efficiency
• Identify process improvements that enhance execution quality, reporting accuracy, and overall client satisfaction

Requirements:

• 4–6 years of experience in project management, client operations, field marketing, experiential marketing, agency operations, or related roles
• Proven ability to manage multiple projects simultaneously while balancing competing priorities and deadlines
• Experience coordinating cross-functional teams, vendors, clients, and external partners
• Strong project management, organizational, and problem-solving skills with exceptional attention to detail
• Experience using project management platforms (such as Monday.com), Microsoft 365, SharePoint, CRM systems, and reporting tools
• Comfortable analyzing operational data and preparing reports that support business decisions
• Excellent written and verbal communication skills with the ability to build strong relationships across all levels of an organization
• Self-starter who thrives in a collaborative, fast-paced environment and continuously looks for ways to improve processes
• Willingness to travel occasionally to support client meetings, market visits, field activations, and training as needed
• Bachelor's degree in Business, Marketing, Communications, Operations, or a related field preferred