Sr. Business Analyst

Omnicell is transforming healthcare through innovation, and they are seeking a Sr. Business Analyst (Salesforce) to enable smarter sales strategies. This role involves optimizing Salesforce capabilities, partnering with various teams to translate business needs into solutions, and driving large-scale CRM initiatives to enhance efficiency and performance.

Responsibilities:

• Lead administration and optimization of Salesforce.com, ensuring it serves as a high-impact platform for sales productivity and business growth
• Configure, enhance, and maintain CRM capabilities while providing training and guidance to end users
• Partner with cross-functional stakeholders across Sales, Finance, IT, Marketing, and Operations to gather and translate business requirements into actionable Salesforce solutions
• Design and implement scalable CRM enhancements that align with evolving business needs
• Own and drive large-scale Salesforce projects from concept to execution—delivering solutions that elevate efficiency, standardization, and performance
• Champion innovation by introducing new features, automation, and best practices
• Develop reporting, dashboards, and executive-level insights that inform forecasting and strategic planning
• Deliver compelling analyses that influence leadership decisions and business direction
• Establish and enforce data quality standards, lifecycle management processes, and governance practices
• Ensure compliance with Sarbanes-Oxley (SOX) and other regulatory requirements
• Support forecasting efforts and pipeline visibility through accurate CRM data and reporting structures
• Identify opportunities to improve processes, productivity, and customer engagement

Requirements:

• Bachelor's degree or equivalent experience
• 7+ years of experience in business systems, business intelligence, or related fields
• 5+ years of hands-on Salesforce.com experience (administration, configuration, reporting)
• Proven ability to gather requirements, translate them into technical solutions, and deliver projects end-to-end
• Strong analytical skills with experience in data modeling, reporting, and decision support
• Ability to work independently while collaborating effectively across teams and stakeholders
• Salesforce Certified Administrator (ADM-201, ADM-211) or similar certification
• Experience in the healthcare or healthcare technology industry
• Advanced Salesforce expertise (e.g., automation, integrations, advanced reporting)
• Experience leading large-scale CRM implementations or transformations