Partner Integration Engineer

Ideon is a company that provides infrastructure for health insurance carriers and employee benefits providers to connect with technology partners. The Partner Integration Engineer role focuses on supporting pre-sale and post-sale technical discovery and partner enablement, primarily for IdeonQuote and IdeonSelect, ensuring a seamless integration experience for partners.

Responsibilities:

• Serve as a customer- and partner-facing technical resource throughout the pre-sale and post-sale lifecycle, acting as a product SME primarily for IdeonQuote and IdeonSelect, including quoting workflows, plan and provider data, API capabilities, and partner use cases
• Partner with Sales and Solution Consulting teams on IdeonQuote and IdeonSelect discovery calls, product demonstrations, technical Q&A, solution design conversations, and cross-sell or upsell opportunities where product and technical expertise are needed
• Support post-sale enablement for IdeonQuote and IdeonSelect partners by helping translate purchased capabilities into practical launch plans, configuration decisions, testing guidance, and ongoing adoption support
• Translate partner needs, workflows, and technical requirements into clear implementation plans, configuration guidance, and recommendations that align with Ideon’s platform capabilities
• Lead and support implementation and enablement for new partners, including onboarding, configuration support, testing coordination, launch readiness, and knowledge transfer
• Provide continuity from the sales process into implementation by ensuring customer context, technical requirements, risks, and success criteria are clearly documented and handed off
• Troubleshoot API, data, configuration, and partner connectivity questions related primarily to IdeonQuote and IdeonSelect, escalating IdeonEnroll-specific issues when deeper enrollment expertise is required
• Identify opportunities to improve partner enablement, implementation processes, internal tooling, documentation, and product feedback loops
• Collaborate cross-functionally with Product, Engineering, Sales, Customer Success, and Operations to ensure partners receive timely, accurate, and scalable support

Requirements:

• Have 3+ years of experience in implementation, solution engineering, technical consulting, sales engineering, partner enablement, or a similar customer-facing technical role
• Have experience supporting technical discovery, product demonstrations, proof-of-concept discussions, or solution design in a B2B SaaS, API, InsurTech, benefits administration, or healthcare technology environment
• Are comfortable translating technical concepts into clear business value for both technical and non-technical audiences
• Have hands-on experience with APIs, data integrations, plan data, provider data, quoting workflows, decision-support tools, or similar health insurance and benefits technology processes; experience with enrollment workflows is helpful but not required
• Can manage partner onboarding and implementation workstreams, including requirements gathering, testing, configuration, issue resolution, and launch readiness
• Have strong written and verbal communication skills, including the ability to document technical requirements, decisions, risks, and handoffs clearly
• Are highly collaborative and comfortable working across Sales, Product, Engineering, Partner Growth, and Operations
• Bring strong analytical skills, attention to detail, intellectual curiosity, and a drive to improve processes and partner experiences
• Are comfortable operating in a fast-paced, fully remote environment with strong time management, ownership, and follow-through