Service Sales Account Representative

PFU America, Inc. is an established leader in the Document Imaging industry, delivering innovative scanning solutions. The Service Sales Account Representative will be responsible for generating service revenue and managing service accounts, focusing on service renewals and developing leads for scanner sales.

Responsibilities:

• Manage PAI’s top service end-users based upon annual billing amount; currently focused on account with over $5,000 in annual billing and/or annual billing potential
• Manage new service contract leads for top service end-users with channel partners and/ or end-users
• Handle service renewals for top service customers that do not respond to pro forma invoices
• Leverage telephone, email, go-to-meeting and other available resources to increase awareness and develop leads/opportunities for MVS and RICOH scanner contract sales
• Manage service sales pipeline
• Maintain our CRM database regarding current deals, account activity and forecasts
• Prepare weekly and monthly activity and revenue reports

Requirements:

• Business development, prospecting and closing sales, value-based sales experience, imaging industry knowledge, customer service background
• Bachelor's Degree in Business Administration, Marketing, Sales
• Business development, prospecting and closing sales, value-based sales experience customer service background
• 2 years of service sales related experience or renewal knowledge (hardware or software)
• At least 5 years of sales experience in any role
• Familiar with standard office equipment, knowledge of major CRM (Salesforce.com)
• Understanding of our industry; Document Imaging/ECM
• Ability to be flexible in a consistently changing work environment
• Strong time management skills, understanding of dynamic business priorities
• Ability to influence and persuade to achieve desired outcomes
• Outstanding time management and organizational skills
• Excellent written and verbal communication skills
• Ability to work in a self-directed and fast-paced environment
• Positive attitude, self-motivated, confident and tenacious
• Must be able to work in a team environment while maintaining independence