Client HR Business Partner II

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. The Client HR Business Partner II ensures overall client satisfaction with HR products and services, assists clients with their HR needs, and maintains ongoing relationships with client contacts while providing consultative guidance on various HR topics.

Responsibilities:

• Ensures overall client satisfaction with products and services
• Assists mid-size or more complex clients with their HR needs
• Maintains ongoing relationships with client contacts and is the primary point of contact for HR services
• Works collaboratively with internal partners to ensure quality customer service and support
• Services clients remotely and in person in one or more states and provides consultative guidance to resolve client issues appropriately
• Partners and collaborates with internal departments and subject matter experts in delivering actionable responses or plans to clients’ concerns
• Provides Consultative Guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement
• May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners
• May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies
• Communicates and interprets HR policies and procedures while providing recommendations for any employee relations issues that may arise through the HR Coach
• Provides turnover analysis action planning and offers unemployment escalation assistance
• Maintains an awareness of HR trends and conducts training based on available resources
• May act as a mentor for HR Coordinators and Associate Client HR Business Partners
• Conducts annual HR Strategy Sessions for each client

Requirements:

• 3-5 years of experience in HR, or the equivalent combination of education and experience
• Consideration may be given to a candidate with experience in lieu of a degree
• Bachelor's Degree
• Customer Service
• Multitasking
• Research
• Leadership
• Writing
• Employee Relations
• Performance Management
• Employee Engagement
• Employment Practices Liability
• Product Knowledge
• Benefits Enrollment Processes
• Human Resource Strategy
• Client Services
• Account Management
• Bilingual (Spanish/English)