Senior Business Analyst

ServiceTitan is looking for a high-impact, Senior Business Analyst to join their Revenue Solutions Post Sales team. This role focuses on turning ambiguity into clarity and driving operational excellence across post-sales functions by building scalable processes and solutions.

Responsibilities:

• Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey
• Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping
• Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight
• Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements
• Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support
• Able to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little direction
• Build strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designed
• Confidently make decisions using business judgment, data analysis, and input from stakeholders
• Participate in team events during the Software Development Lifecycle (SDLC)
• Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers
• Lead (UAT) to ensure the solution meets the requirements and functions as intended
• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates
• Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development
• Perform ad-hoc or Business As Usual (BAU) requests from stakeholders

Requirements:

• 3+ years of related work experience in the following:
• Business operations within SaaS with a strong knowledge of the customer journey
• Demonstrated experience working independently on complex projects with minimal supervision
• Leading business transformation or cross-functional initiatives that delivered measurable outcomes
• Must have strong prioritization skills and experience managing a portfolio of projects and BAU work
• Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests
• Cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds
• Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects
• Understanding business information to make effective business decisions in areas of expertise
• Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives
• Self sufficient self starter, forward and critical thinking, self starting problem solver, and work with little direct supervision
• Salesforce experience is a must with an excellent understanding of best practices and functionality
• Bachelor's in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not required
• Gainsight, Salesloft and/or Smartsheet experience preferred