Senior CPE/Device Provisioning Network Engineer

Job Title: Senior CPE/Device Provisioning Network Engineer

Location: Remote

Position Summary

The Senior CPE/Device Provisioning, Management & Reliability Engineer provides consulting support for the assessment, design, and improvement of platforms and protocols used to provision, configure, activate, manage, and monitor customer-premises equipment across broadband, voice, video, Wi-Fi, and business services.

This role provides expert consulting and technical guidance for end-to-end device activation and management flows, ensuring that CPE devices such as cable modems, fiber ONTs, residential gateways, Wi-Fi routers, eMTAs/ATAs, set-top boxes, and managed enterprise devices receive the correct network identity, service profile, firmware, configuration, and management parameters required to operate reliably on the provider network.

The Senior Engineer is expected to apply Site Reliability Engineering principles to improve platform availability, resiliency, observability, automation, incident response, change safety, capacity management, and operational efficiency. This includes defining reliability targets, reducing toil, improving monitoring and alerting, supporting post-incident reviews, and driving continuous improvement across provisioning and device management platforms.

The consultant will operate with independent discretion regarding methods and approach, collaborating with internal stakeholders as needed to complete agreed deliverables.

Key Responsibilities

• Provide expert consulting and technical guidance for CPE provisioning, device management, and reliability platforms across broadband, voice, video, Wi-Fi, and business services.
• Engineer, support, optimize, and maintain provisioning platforms, device management systems, firmware management processes, and activation flows for CPE and access devices.
• Contribute to troubleshooting of complex provisioning flows involving DHCP, TFTP, DNS, NTP/ToD, TR-069, TR-181, USP/TR-369, SNMP, RADIAAA, HTTP/HTTPS, APIs, and related protocols.
• Support provisioning and lifecycle management for devices such as DOCSIS cable modems, fiber ONTs, residential gateways, Wi-Fi routers, voice eMTAs/ATAs, set-top boxes, and managed business CPE.
• Partner with OSS/BSS, inventory, order management, billing, service activation, and workflow automation teams to ensure accurate and reliable service provisioning.
• Support development and recommend improvements for engineering standards for device configuration templates, service profiles, firmware rules, boot files, DHCP scopes/options, device management policies, and provisioning logic.
• Support root-cause analysis for failed activations, incorrect service profiles, firmware issues, device registration problems, communication failures, DHCP/TFTP/configuration errors, and configuration drift.
• Support integration between provisioning platforms and network elements such as CMTS/CCAP, OLTs, device platforms, DHCP servers, TFTP/HTTP servers, DNS, AAA, monitoring systems, and OSS platforms.
• Develop and improve automation, scripts, dashboards, APIs, alarms, and operational tools to increase provisioning accuracy, reduce manual intervention, and accelerate issue resolution.
• Apply Site Reliability Engineering practices to improve the availability, resiliency, scalability, and operational maturity of provisioning and device management platforms.
• Define and monitor service-level indicators and reliability targets for critical provisioning flows, device activation, firmware compliance, device registration, platform availability, API performance, and service restoration.
• Improve observability through dashboards, logs, metrics, traces, synthetic checks, alarms, and event correlation across provisioning, DHCP, TFTP, DNS, AAA, OSS/BSS, and network systems.
• Develop automation to reduce operational toil, prevent repeat incidents, improve self-service capabilities, and accelerate detection, diagnosis, and remediation.
• Provide post-incident analysis and recommendations for provisioning and device management platform issues.
• Support capacity planning, performance tuning, redundancy validation, disaster recovery readiness, and change-risk reduction for production platforms.
• Collaborate as needed to gather requirements for deliverables.
• Drive continuous improvement of deployment, rollback, validation, monitoring, and operational readiness processes for platform changes, firmware rollouts, and new service launches.
• Develop dashboards or tools to enable KPI tracking related to device activation, provisioning success rate, firmware compliance, device reachability, device registration, configuration drift, failed activations, and platform health.
• Advise on firmware lifecycle management, including certification support, staged rollouts, rollback planning, compliance tracking, device compatibility testing, and production risk mitigation.
• Advise on incident patterns and mitigation strategies during platform migrations, new device launches, new service introductions, and vendor escalations.
• Review technical designs, implementation plans, change requests, test plans, and operational readiness documentation.
• Create and maintain engineering documentation, operational runbooks, troubleshooting guides, provisioning standards, diagrams, and knowledge base materials.
• Identify opportunities to improve platform resiliency, observability, scalability, security, automation, and operational efficiency.

Required Technical Skills

• Strong understanding of broadband and CPE provisioning architectures at scale.
• Hands-on experience engineering and supporting provisioning and device management platforms in a production service provider environment.
• Deep working knowledge of protocols such as:
• DHCP
• TFTP
• DNS
• NTP / ToD
• TR-069 / CWMP
• TR-181 data model
• USP / TR-369
• SNMP
• RADIUS / AAA
• HTTP / HTTPS provisioning
• REST APIs and platform integrations
• Experience with one or more access technologies:
• DOCSIS / HFC
• GPON / XGS-PON
• FTTH
• Ethernet broadband
• Managed Wi-Fi
• VoIP CPE / eMTA / ATA
• Experience with device management, firmware management, or provisioning platforms.
• Strong understanding of CPE firmware management, device configuration templates, service profiles, boot files, and provisioning workflows.
• Ability to troubleshoot packet-level provisioning flows using tools such as Wireshark, tcpdump, logs, syslog, device traces, DHCP/TFTP logs, and platform telemetry.
• Experience with Linux systems, scripting, APIs, SQL, and automation tools.
• Understanding of OSS/BSS integration, service activation workflows, inventory systems, and order-driven provisioning.
• Understanding of Site Reliability Engineering principles, including observability, reliability targets, incident management, toil reduction, automation, capacity planning, and operational readiness.
• Experience creating or maintaining dashboards, alerts, KPIs, and health checks for production platforms.
• Ability to use logs, metrics, packet captures, platform telemetry, monitoring systems, and operational data to troubleshoot complex production issues.
• Experience improving reliability and reducing operational risk in high-availability production environments.
• Ability to contribute to complex technical investigations across multiple platforms, teams, vendors, and network domains.
• Strong documentation, communication, and cross-functional collaboration skills.

Preferred Skills

• Experience with platforms such as Nokia Motive/IMPACT, Incognito, Axiros, Friendly Device, Calix, Adtran, Cisco, Casa, Harmonic, CommScope, or similar.
• Knowledge of DOCSIS provisioning flows including DHCP, TFTP, ToD, config files, CMTS registration, service flows, and modem lifecycle states.
• Knowledge of fiber ONT provisioning using OMCI, OLT service profiles, line profiles, service profiles, and activation workflows.
• Experience with Wi-Fi gateway management, mesh platforms, remote diagnostics, device telemetry, and customer-care tools.
• Experience creating dashboards, alarms, KPIs, and operational reporting for provisioning and device management platforms.
• Scripting and automation experience with Python, Bash, SQL, REST APIs, Ansible, Git, CI/CD, or workflow automation platforms.
• Experience with observability and monitoring platforms such as Prometheus, Grafana, Splunk, Elastic, Datadog, Dynatrace, AppDynamics, OpenTelemetry, or similar.
• Experience with SRE practices such as SLIs/SLOs, error budgets, synthetic monitoring, post-incident reviews, toil reduction, and automated remediation.
• Experience with high-availability design, disaster recovery testing, capacity modeling, performance tuning, and production readiness reviews.
• Experience building automation for incident response, health validation, service restoration, configuration audits, or compliance reporting.
• Experience supporting large-scale firmware deployments, staged rollouts, rollback plans, and production change management.
• Experience working with NOC, field operations, customer care, vendors, architecture, security, product, and OSS/BSS teams.
• Familiarity with security best practices related to device management, credential handling, device access, API integrations, and management-plane exposure.

Engagement Expectations

• Operates with minimal supervision and supports complex technical work from investigation through design, implementation, validation, deployment, and operational handoff.
• Provides subject matter expertise for complex issues when requested.
• Drives improvements in reliability, scalability, automation, observability, operational maturity, and production stability.
• Provides knowledge transfer sessions related to delivered solutions.
• Influences vendor roadmaps, platform enhancements, internal architecture decisions, and operational improvement initiatives.
• Balances technical depth with business impact, customer experience, operational efficiency, and production stability.
• Supports initiatives to improve platform health, service reliability, issue prevention, and measurable operational improvement.

Additional Information:

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.