Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Job Title: Administrative Assistant FT

Location: Prince George's County Facility

Address: 3000 Lottsford Vista Road, Bowie

Summary: Pyramid Healthcare is expanding to Prince George's County! We are dedicated to offering the highest quality of care to those we serve. Our focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities. Under a passionate leadership team, Pyramid Healthcare provides comprehensive behavioral healthcare in supportive environments, empowering patients to overcome life’s challenges. We offer a range of services, including psychiatry, addiction recovery, and mental disorder treatment, enabling clients at all stages of recovery to reclaim their health and well-being.

Shift: Monday-Friday, 8 AM - 4:30 PM

Essential Duties and Responsibilities:

Answer all calls through appropriate call queues.
Resolve questions from callers or route calls to the appropriate site/department.
Complete all documentation in EMR and marketing systems related to calls.
Conduct initial prescreening and determine appropriateness for scheduling based on exclusionary guidelines.
Schedule new and returning patients appropriately in the EMR system.
Complete follow-up duties to resolve outstanding issues and finalize scheduling of LOCA for new/returning patients.
Perform outbound call duties related to calls or assigned tasks (voicemails, faxes, web submissions, team email monitoring).
Maintain performance related to KPIs and quality review measures.

Education and Experience:

High School Diploma or equivalent required.
Three years of previous administrative experience, with at least two years in a medical setting, is required.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Administrative Assistant FT

Key skills

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