HR Service Associate

POSITION SUMMARY:

The HR team at Milliman Global Corporate Services (GCS) is looking to hire a HR Service Associate.

Are you highly organized and have a knack for multitasking? Do you enjoy being a trusted resource by efficiently executing procedures and effectively communicating with a variety of people? Are you known for being welcoming and helpful? If so, come join our team as an HR Service Associate, where you will be an operational expert in onboarding, employee changes, and offboarding for multiple business groups.

RESPONSIBILITIES:

• Assist recruiters/hiring managers in posting new job opportunities, ensuring they are compliant and thorough. 
• Coordinate background check processing and I-9 verifications. 
• Welcome new hires and guide them through the onboarding experience, including processing data in the HR system and facilitating HR orientation presentations.
• Coordinate with IT and the hiring team to prepare for the new hire’s first day. 
• Monitor a shared mailbox and respond to submitted inquiries/requests.
• Serve as an HR policy and procedure resource.
• Process employee changes (e.g., promotions, pay changes) in the HR system and send related communications. 
• Process operational tasks related to employee terminations, including IT coordination, sending required communications, and updating the HR system. 
• Audit PTO balances and assist with timesheet entries for employees on a leave of absence. 
• Run reports from HR system as needed. 
• Contribute to the drafting and updating of standard operating procedure (SOP) guides. 
• Perform other tasks and project work as assigned. 

 SKILLS & QUALIFICATIONS REQUIRED:

• The ideal candidate must have minimum 1 year of experience working in a similar capacity.
• The ideal candidate must have working knowledge of HR system.
• The ideal candidate must have experience in any area of HR, and/or have knowledge of various HR concepts.
• The ideal candidate must have advanced proficiency with Microsoft 365 suite, particularly using Microsoft Outlook  OneNote, SharePoint and PowerPoint.
• Must have previous experience working in a professional environment
• Must have experience collecting different pieces of information from multiple sources, organizing it, and processing it with a high level of accountability for accuracy
• Must have experience communicating verbally and in written form with various levels and types of stakeholders

 THE IDEAL CANDIDATE:

• Is exceptionally organized, having a natural tendency to bring about order and logic.
• Ensures quality and accuracy, paying meticulous attention to the big and small details.
• Has strong grammar, punctuation, and formatting skills.
• Is resourceful and creative, independently and instinctively seeking out information and formulating ideas; can develop procedures and solutions from scratch and improve current ones .
• Prioritizes work and adapts to changes; is flexible with schedule and availability to accommodate time-sensitive tasks.
• Communicates in a clear, concise, and helpful manner, considering their audience and tailoring their communication accordingly.
• Is courteous, respectful, and dependable.
• Balances independence and teamwork, knowing when, how, and why to collaborate with others or work independently, depending on the task at hand.
• Is interested in pursuing a career in human resources.

LOCATION

This hybrid position is based out of the Milliman office in Brookfield, Wisconsin (aka Milwaukee office). Local HR team members come into the office once or twice a week on pre-designated days for in-person connection and collaboration.

ROLE CLASSIFICATION

This is a full-time, non-exempt role with eligibility for overtime after 40 hours of work per week.

BENEFITS

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include: 

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners. 
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges. 
• 401(k) Plan – Includes a company matching program and profit-sharing contributions. 
• Discretionary Bonus Program – Recognizing employee contributions. 
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses. 
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. 
• Holidays – A minimum of 10 paid holidays per year. 
• Family Building Benefits – Includes adoption and fertility assistance. 
• Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria. 
• Life Insurance & AD&D – 100% of premiums covered by Milliman. 
• Short-Term and Long-Term Disability – Fully paid by Milliman. 

ABOUT MILLIMAN

Independent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

EQUAL OPPORTUNITY

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.