Key skills
SQLETLSQL ServerLeadership
About this role
As a SQL Server Database Administrator (Tier 3 Production Support) you'll support critical federal case management systems for U.S. Citizenship and Immigration Services (USCIS) as part of a Tier 3 production support team. Our team is responsible for maintaining the performance, reliability, and availability of mission-critical databases, and you'll help ensure production systems operate efficiently by monitoring database health, resolving complex issues, and providing the insights needed to support informed operational decisions.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you'll do:
- Monitor, analyze, and troubleshoot enterprise databases as part of a Tier 3 production support team.
- Investigate and resolve database performance, configuration, and operational issues while ensuring system availability and reliability.
- Perform database monitoring, performance tuning, log analysis, and capacity planning to optimize system health.
- Support data manipulation, migration, recovery, validation, and retention activities across enterprise databases.
- Generate database performance reports and provide data-driven insights to system leadership.
- Utilize ticketing systems to document incidents, changes, and problem resolution activities.
What you’ll need to succeed:
- Ability to obtain a DHS Public Trust.
- Bachelor's degree
- 3–5 years of experience administering and supporting enterprise databases.
- Strong mid-level SQL Server skills, including writing SQL queries, troubleshooting production database issues, supporting ETL data migrations and analyzing database performance.
- Experience monitoring database activity, performance, resource utilization, and file usage.
- Experience troubleshooting and resolving complex database issues, including performance tuning and root cause analysis.
- Experience analyzing database performance, data relationships, data flow, storage, reporting, and overall database design.
- Experience managing data loads, ETL processes, data migrations, and ETL best practices.
- Experience supporting Tier 3 operations with proactive monitoring, troubleshooting, and issue resolution.
- Experience using ticketing systems to track incidents, changes, and problem resolution.
- Experience preparing system performance reports and supporting project planning and database-related tasks.
SALARY RANGE: $101,200.00 - $121,440.00
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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