Sr. Business Analyst - Business Analysis Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

 

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

 

We are looking forward to hire Business Analysis Professionals in the following areas :

 

Primary Skills :

• 5+ years of experience in working and leading teams on logistics, supply chain, or operations support
• Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts.
• Strong data entry and data management skills with high attention to detail
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
• Familiarity with load boards, shipment tracking tools, and reporting dashboards
• Hands-on experience working with Transportation Management Systems (TMS) or similar tools
• Ability to manage operational workflows, shipment tracking, and load coordination
• Good understanding of logistics processes including shipment planning, scheduling, and execution
• Strong communication skills (written and verbal) to interact with customers and internal teams
• Experience supporting US/UK customers and ability to work in EU/UK time zones
• Proactive, self-motivated, and able to work in a fast-paced operational environment
• Ability to handle multiple tasks and prioritize effectively
• Ability to proactively identify issues and provide resolution or escalation
• Experience in exception handling and operational troubleshooting
• Good analytical thinking and reporting skills
• Ability to conduct basic system/process training for internal/external stakeholders
• Knowledge of standard operating procedures (SOP) creation and documentation

Good to Have:

• Exposure to EDI concepts and formats such as X12, XML, Flat Files
• Knowledge of process improvement methodologies
• SAP exposure is a Plus

Responsibilities :

• Leading Offshore Team and customer coordination
• Support 24X7 on rotational shifts
• Support global coverage across all regions
• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

 

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

 

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture