Head - Coaching & Transformation

Job Description:

The Head - Coaching & Transformation for India is responsible for scaling and sustaining enterprise-wide adoption of BTOM-aligned ways of working by leading a large team of coaches and ensuring consistent, high-quality coaching practices across all value streams.

This role acts as the operational steward of the Coaching & Transformation CoE in India, ensuring that:

• Coaching practices are standardized, scalable, and effective
• Value streams operate with clarity, discipline, and continuous improvement mindset
• Teams are enabled to deliver predictable, high-quality outcomes through strong ways of working

• This leader ensures that teams operate effectively, so those outcomes become possible

Key Responsibilities

1. CoE Stewardship & Governance (India)

• Act as the primary steward of Coaching & Transformation CoE standards across India.
• Ensure all Team Coaches:
  • Consistently apply approved frameworks, playbooks, and engagement models
  • Operate within defined quality and outcome expectations
• Establish governance mechanisms to track:
  • Coaching effectiveness
  • Adoption of ways-of-working standards
  • Consistency across value streams

2. Coaching Practice Quality, Compliance & Consistency

• Monitor and reinforce adherence to:
  • Coaching playbooks
  • Value stream engagement models
  • Transformation metrics
• Identify inconsistency patterns across coaches, teams, or value streams and:
  • Drive targeted interventions
  • Standardize best practices
• Ensure coaching quality does not vary by individual coach—build a “CoE-certified” standard

3. Leadership & Capability Development of Coaches

• Lead, mentor, and manage 25+ Team Coaches including various Manager - Team Coaches across multiple business lines.
• Provide day-to-day leadership, feedback, and coaching to coaches to:
  • Improve coaching effectiveness
  • Build depth in facilitation, system thinking, and value stream optimization
• Establish structured development programs:
  • Coaching maturity journey
  • Coaching playbooks, learning paths and Capability models / trainings

• This role builds coaching capability as a competitive advantage, not just a support function.

4. Value Stream Alignment

• Partner with Senior Value Stream Coaches to ensure:
  • Coaching aligns with value stream goals and context
  • Teams operate cohesively across the value stream
• Ensure alignment between:
  • BTOM operating model
  • Team-level ways of working
• Resolve friction between team coaches, teams within a Value stream

5. Two-Way Leadership Interface (India ↔ Global CoE)

• Act as a strategic conduit between:
  • Global Coaching & Transformation CoE Lead
  • India-based coaches and value streams
• Surface:
  • Risks, adoption challenges, and systemic issues from India
  • Insights, innovations, and improvement opportunities
• Translate global CoE direction into practical, executable guidance for India teams

6. Coach Onboarding & Continuous Enablement

• Design and institutionalize:
  • Structured onboarding model for new coaches
  • Shadowing, certification, and ramp-up mechanisms
• Continuously upskill coaches on:
  • BTOM principles
  • Lean/agile practices
  • Value stream thinking
  • Facilitation and stakeholder management

• Contribute to scaling the CoE by:
  • Refining playbooks, templates, and engagement approaches
  • Codifying India-specific learnings into reusable artifacts
  • Sharing best practices across value streams
• Ensure CoE evolves based on real execution insights, not theory
• Outcome & OKR rigor: Define and govern OKR/metrics discipline for coaching outcomes (lead/lag), ensuring numerical targets and value realization are explicit. Drive the team with routine outcome reviews and proactive feedback
• Engineering productivity & excellence: Drive coaching-led improvements in developer productivity, modern engineering practices, and workflow efficiency aligned to BTOM priorities
• Visibility, recognition, and career pathways: Build mechanisms to make coaching impact visible and recognized; strengthen structured career growth conversations and development pathways.
• Advocacy & influence: Represent coaching realities in global decisions and ensure feedback loops translate into systemic action

7. Transformation Insights

• Provide leadership visibility into:
  • Ways-of-working adoption maturity
  • Coaching effectiveness trends
  • Organizational friction points impacting team effectiveness
• Partner with Delivery Excellence to ensure:
  • Insights are translated into system-level improvements
• Assessments
  • Team assessments to understand the gaps and opportunities
  • Team coach assessments to help the coaches progress and career pathing

Required Skills & Experience

Must Have

• 15+ years of experience in Agile transformation, coaching, and enterprise transformation roles
• Proven experience managing large coaching organizations (20+ coaches) across multiple domains
• Deep expertise in:
  • Agile/Lean methodologies (Scaled environments preferred)
  • Value stream thinking and flow-based delivery models
  • Organizational change and transformation at scale
• Strong ability to work with global stakeholders and influence without authority across senior stakeholders and teams
• Experience working in complex, global enterprise environments with distributed teams

Nice to Have

• Experience in insurance, financial services, or regulated industries
• Exposure to BTOM or similar product/value stream operating models
• SAFe/Agile certifications, but mindset matters more than certification

Leadership & Behavioral Competencies

• Enterprise mindset: Thinks in systems, not teams
• Consistency enforcer: Drives standardization without rigidity
• Capability builder: Develops people, not just processes
• Thought process: Ability to bring new ideas on to the table and execute them
• Pragmatic transformer: Balances frameworks with real-world constraints
• Executive communicator: Comfortable communicating, presenting and influencing CXO-level stakeholders
• High standards & detail orientation: Never satisfied with status quo; drives continuous improvement

Location:

This position can be based in any of the following locations:

Chennai

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday