M365 Systems Engineer III - AI and Collaboration (Remote)

First Citizens Bank is seeking a skilled Systems Engineer III to join their team, focusing on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The role involves leading the adoption and operationalization of Copilot across the enterprise and ensuring secure and compliant use of AI technologies.

Responsibilities:

• Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams
• Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements
• Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes
• Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage
• Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content
• Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting
• Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI
• Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services
• Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft’s product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience
• Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability

Requirements:

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
• Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies
• Strong understanding of data security, compliance, and information management in AI-enabled environments
• Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle)
• Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies
• Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar)
• Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders
• Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps
• Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
• Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server