Tech Infra Program Manager II, Non-Standard Infrastructure Capacity Planning & Delivery

Amazon Web Services (AWS) is a leading cloud platform that manages global infrastructure operations. The Technical Infrastructure Program Manager will lead cross-functional teams to drive the development and implementation of non-standard infrastructure designs while ensuring timely delivery and optimizing capacity planning.

Responsibilities:

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Work with regional capacity delivery teams and to plan deployment and scaling activities
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop and implement scalable, data-driven process improvements
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management
• Keep the customer experience as the primary focus

Requirements:

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds