Business Development Manager, Fine Jewelry (United States)

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewelry retailers with competitive, high-quality suppliers worldwide. As the first Enterprise Account Executive in the US, you will focus on reactivating existing enterprise accounts and developing new relationships with high-potential jewelry retailers.

Responsibilities:

• Identify and prioritise lapsed or underperforming enterprise accounts and build tailored reactivation strategies for each, using a combination of data insight and relationship outreach
• Prospect and develop new relationships with small-to-mid-size jewelry retailers across the US, building a self-generated pipeline alongside any inbound opportunities
• Represent Nivoda on the ground in the US: at trade shows, jewellery industry events, and face-to-face with key accounts across the country
• Own a portfolio of enterprise SMB accounts end-to-end, from onboarding through to sustained revenue growth - serving as their primary point of contact and trusted commercial partner
• Set up regular business reviews with key accounts, reviewing their purchasing activity, sharing platform updates and new product launches, and identifying cross-sell and upsell opportunities
• Build multi-contact relationships within each account where possible, deepening Nivoda's footprint and reducing single-point-of-failure risk
• Use platform data and buying behaviour insights to proactively identify growth levers, flag risks, and have informed commercial conversations with every account
• Act as a product advocate, helping accounts get more value from the Nivoda platform and providing structured feedback to product and category teams on what SMB buyers need
• Develop a deep understanding of the jewelry retail market in the US: buying cycles, trends, margin pressures, and what drives purchasing decisions for small business owners
• As the first Enterprise AE in the US, help shape the playbook, contributing to how we identify, segment, engage, and grow enterprise SMB accounts at scale
• Partner closely with the broader commercial, product, operations, and marketing teams to ensure enterprise buyer needs are reflected in how Nivoda evolves its platform and go-to-market

Requirements:

• 7+ years of experience in sales, business development, or account management in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical
• A proven track record of reactivating dormant accounts and/or growing mid-market accounts from a standing start
• Commercially sharp with a strategic mindset, you think about accounts in terms of long-term value, not just next month's number
• Equally comfortable hunting for new business and nurturing existing relationships, you don't see these as separate jobs
• Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches
• Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum
• Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations
• Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike
• Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture
• Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics
• Experience building or contributing to a sales function from scratch in a new market or territory