Senior Product Designer - Benefits Servicing

Humana Inc. is a leading U.S. healthcare company committed to helping people achieve lifelong well-being. As a Senior Product Designer – Benefits Servicing, you will shape the medical benefits experience across Humana’s digital ecosystem through user-centered design and collaboration with cross-functional teams.

Responsibilities:

• Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives
• Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs
• Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences
• Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts
• Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences
• Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey
• Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams
• Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization
• Support and contribute to design systems, pattern libraries, and scalable design standards

Requirements:

• Bachelor's degree in Human-Computer Interaction or a related field, or equivalent practical experience
• 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
• Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries
• Strong expertise in user-centered design, interaction design, information architecture, and visual design
• Proficiency with modern design and prototyping tools, including Figma
• Solid understanding of user research methodologies and the ability to translate insights into effective design solutions
• Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders
• Strong communication, presentation, storytelling, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution
• Demonstrated success using design to improve business and customer outcomes, such as member satisfaction, engagement, retention, or operational efficiency
• Experience designing healthcare, medical benefits, insurance, or other regulated-industry products and services
• Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations
• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
• Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards
• Experience facilitating design workshops, stakeholder alignment sessions, or collaborative design activities
• Familiarity with data-informed design practices and experimentation methodologies