Service Desk
Columbus, Georgia, United States of America
Contract
6 days ago
$20 - $30 USD
Key skills
PowerShellActive DirectoryLeadershipCommunicationProblem SolvingCollaborationNegotiation
About this role
Intro 15-minute Teams interviews with full interviews onsite.
Full time onsite at 1970 West Broad Street, Columbus.
Short Description:
Full time onsite at 1970 West Broad Street, Columbus.
During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance
Short Description:
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identifyproposal. management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high-level systematic way. Ability to identify symptoms and research cause. Understands process to test and put changes in production.
6. Understanding of basic Networking princause. including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Abilityproposal. hers how to use the tools like SCCM.
8. Ability to script with PowerShell 3.0 or above. Scripting abilities sproposal. de validation, editing, input and outputproposal. automation to production systems, specifically Active Directory.
9. Ability to learn new tools (Varonis) to clean up and aproposal. ctured data (user data) and Active Directory and NTFS permissions.
Additionproposal. ents:
1. Strong communication/ leadership skills.
Additionproposal. ents:
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language
Skills Table:
10 Years Troubleshooting experience
Required
10
Years
5 years experience with Active Directory including tools like ADUC.
Required
5
Years
4 Years SCCM or SMS like experience
Required
4
Years
4 years customer service experience
Required
4
Years
4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
Required
4
Years
Certifications A+ series
Highly desired
Certifications in Microsoft
Highly desired
PowerShell 3.0 scripting background.
Highly desired