3+ years of hands-on experience with Microsoft Dynamics 365, with strong preference for Field Service and Field Service Mobile experience
3-5 years of experience in functional analysis, systems analysis, or technical analysis roles supporting enterprise applications
Proven ability to translate business requirements into solution designs in partnership with Product Owners, architects, developers, and business stakeholders
Experience developing user stories, application requirements, process flow diagrams, and detailed functional specifications
Strong analytical and critical-thinking skills with demonstrated ability to troubleshoot application issues and support timely resolution
Solid understanding of CRM architecture, data relationships, integrations, and enterprise application delivery practices
Excellent written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences
Strong organizational and time management abilities with proven success managing multiple priorities independently

Dynamics 365 Systems Analyst

Key skills