Order Management Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

THIS POSITION IS IN PERSON ONLY, DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Tasks and Duties

• Review and support with day-to-day operations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
• Assist the Manager with key staff with goal setting and monitoring development.
• Support the manager as required and applicable in the following areas:
  • Proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors, utilizing BNP.
  • Manage intercompany accounting discrepancies via AJAX report.
  • Support billing of customer invoices.
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Core Competencies

• Employee Development

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2

• Financial Excellence

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses. Take primary role in billing BNA Order Management customers.

• Operational Excellence

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members

• Business Development

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team

Qualifications

• Six months to one year related experience and/or training or equivalent combination of education and experience
• Expeditors company policies and procedures knowledge
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Good Microsoft Office skills (Excel, Word etc.).
• Excellent oral and written communication skills.
• Proven negotiation skills

Additional Information

THIS POSITION IS IN PERSON ONLY, DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus