Plumbing Operations Manager

Description

If you're a proven leader who knows how to build high-performing teams, drive operational excellence, and deliver an exceptional customer experience, this is your opportunity to make a lasting impact. At AAA Service Plumbing, Heating & Electric, you'll lead one of Colorado's top residential plumbing departments, developing technicians, improving performance, and driving growth for an industry leader that invests in its people.

This isn't just another management role, it's your chance to lead with one of Denver's premier home service companies and help shape the future of residential plumbing.

Benefits

• Competitive base salary plus exceptional bonuses based on team performance.
• Estimated annual income of $150,000+.
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Company provided vehicle and gas card.
• Paid holidays in addition to accrued Paid Time Off.
• Ongoing training and development opportunities to advance your career.

Job Responsibilities

• Lead the daily operations of the residential plumbing department, ensuring exceptional customer service, operational efficiency, and profitability.
• Recruit, hire, coach, mentor, and develop a high-performing team of Service Plumbers, Installers, Apprentices, and Supervisors.
• Drive departmental performance by monitoring and improving key performance indicators (KPIs), including revenue, gross profit, average ticket, conversion rates, maintenance memberships, callbacks, customer satisfaction, and technician productivity.
• Conduct regular ride-alongs, one-on-one coaching sessions, and performance reviews to develop technician skills and accountability.
• Partner with dispatch, customer service, warehouse, and sales teams to maximize scheduling efficiency and customer experience.
• Review service calls, estimates, invoices, and job quality to ensure company standards are consistently met.
• Resolve escalated customer concerns promptly while maintaining a positive customer experience.
• Develop and implement training programs focused on technical excellence, customer service, leadership, and sales opportunities.
• Manage department budgets, labor costs, inventory, fleet utilization, and overall operational performance.
• Ensure compliance with company policies, safety standards, licensing requirements, and local plumbing codes.
• Identify process improvements that increase efficiency, profitability, and employee engagement.
• Foster a culture of accountability, teamwork, continuous improvement, and professional development.
• Collaborate with executive leadership to achieve strategic growth initiatives and departmental goals.

Requirements

• 5+ years of operations management experience.
• Proven ability to lead, coach, and develop high-performing service teams.
• Strong understanding of residential plumbing service, installation, and operational best practices.
• Experience managing departmental KPIs, budgets, profitability, and operational performance.
• Strong leadership, communication, conflict resolution, and decision-making skills.
• Ability to motivate teams while fostering a positive, accountable culture.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Valid driver's license with an acceptable driving record.